Return Policy:
All Sales Are Final for Customized Items
We take pride in providing high-quality customized products tailored to your specifications. Therefore, please note that all sales of customized items are final. We cannot accept returns or offer refunds for these items once the order has been placed.
Exchange Policy:
For non-customized items, we offer a two-week exchange policy. If you wish to exchange a non-customized item, please ensure the following:
1. Exchange Period: You have 14 days from the date of purchase to request an exchange.
2. Condition: The item must be in its original condition, unused, and in the original packaging with all tags and labels attached.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all exchanges.
To initiate an exchange, please contact our customer service team with your order details. We will guide you through the process and provide additional instructions to complete your exchange.
Thank you for your understanding and for choosing En Fuego products!
